Where It Started

---

For the past several years, Alek has provided consulting services focused on helping businesses achieve incredible results through strategy, technology, and innovation. 

Previously, as Founder, Chairman, and CEO of Melita International, Inc. and Inventions, Inc. (businesses he founded in 1979 and renamed in 2002 under the trading name of eShare Communications, Inc.), Alek and his wife Halina took the companies from a one-employee business operating out of their garage and evolved it into a publicly traded, profitable debt-free global leader. 

The innovations and business solutions conceived by Melita Int’l and Inventions Inc. laid the foundation for Call Centers and the Customer Interaction Management (CIM) industries, with their presence in 45 countries. 

The company’s first innovation, the auto-dialer and inbound/outbound call processing systems were used by schools to alert parents of a child’s absence and by utility companies for emergency notifications and deployment of service personnel. 

Alek’s personal vision and the foundation of his business philosophy for Melita International was to provide solutions that enhance communications and benefit people around the world. 

Throughout his career, he has been a driving force behind establishing contact center industry standards, including -

student truancy dialers, 

answer detection, 

predictive dialing, 

Caller ID, inbound/outbound call blending, 

skills-based intelligent call routing, 

announcing ‘predicted hold time’ with options for call back, 

Computer Telephony Interface (CTI) enables PABXs to serve Call Centers, and more, while building solutions based on innovative technologies and human factors. 

As a prolific and active inventor, Alek’s name is associated with 50 US and over 100 International patents throughout the world, along with his colleagues: Jim Owen, Jim Crooks, and Curt Marks, for hundreds of technological inventions and business solutions, including technologies upon which the global contact center industry and mobile telecommunications are built today. 

Born in Poland, Alek immigrated to the United States in 1970 and studied at the Georgia Institute of Technology receiving bachelor's and master’s degrees in electrical engineering. 

For his efforts as a global innovator and an entrepreneur, he received:

Inc. Magazine as the “1991 Entrepreneur of the Year”, Southern Region, 

“Pioneer in the Industry” by Call Center magazine in August 1997,

“Induction to Call Center Hall of Fame” in October 2000, 

“Lifetime Achievement” award MC and Customer Interaction Solutions magazine May 2006, 

while Melita repeatedly made Atlanta's prestigious “Fast Tech 50” list of fastest-growing profitable technology companies. 

In 1996 Alek co-authored “Predictive Dialing Fundamentals”, the definitive guide to the industry’s technologies, their applications, and usage. 

Alek served on various external boards including - 

his alma mater Georgia Tech’s School of Electrical and Computer Engineering, 

The Chopin Society of Atlanta, 

Conexx, 

The Atlanta Scholars Kollel, 

Ryla Teleservices, 

Divine Interventures, 

Divine, Inc, 

Proclaiming Justice to The Nation (PJTN), 

Atlanta Chamber of Commerce, among others.

He and his wife are ardent supporters of: 

Georgia Tech scholarship programs, 

American Public Affairs Committee, 

Atlanta Scholars Kollel, 

Chopin Society of Atlanta, 

Jewish Federation of Greater Atlanta, 

Proclaiming Justice to the Nations, 

Temima High School for Girls, 

The William Breman Jewish Heritage Museum, among others. 

Alek, an avid road cyclist since 2003, participates in numerous organized US and International cycling events while continuing to consult and innovate. 

Much of his time is spent mentoring GT students and entrepreneurs, and working with organizations that ‘focus on shaping safer, more tolerant and more peaceful future’. 

Alek and his wife reside in Alpharetta, Georgia, and have two children, Juliette, and David, and four grandchildren Sophie, Harlan, Dylan, and Vivienne.