Aleksander Szlam 2024 INDUCTEE

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Alek founded Melita International, Inc., in 1979. He and his wife, Halina, evolved it into a NASDAQ debt-free global leader. The company’s innovative solutions laid the foundation for the call center industry with installations in 45 countries. Initial innovations included Sprintel (notifying parents that a child is absent at school), CallerID, FoneFrame for customer care services, and others. 

The technologies forever changed the way people and businesses interact, laying the groundwork for today’s modern telephony and smartphones. 

Alek was the driving force in establishing industry standards that included answer detection, predictive dialling, and intelligent call routing. His name is associated with more than 100 U.S. and international patents upon which call centres and mobile messaging are built today.

His honours include induction into the Call Center Hall of Fame, Inc. Magazine’s “Entrepreneur of the Year,” “Pioneer in the Industry” by Call Centers Magazine, and a lifetime achievement award by TMC and Customer Interaction Solutions publications. Additionally, Melita ascended Atlanta’s “Fast Tech 50” list of fastest-growing, profitable companies.

Alek and Halina are ardent supporters of ECE scholarship programs, fellowship endowments, and The Hive Makerspace. He remains active with the School’s advisory board, lecturing, Mentor Jackets, and capstone design programs. Alek and Halina live in Alpharetta, Georgia, and have two children and four grandchildren.